Last updated: October 18, 2026
This Refund Policy applies to purchases made directly through Lüna Project’s official online store.
Digital products
Digital products, including games, software licenses, downloadable content, and soundtracks, are delivered electronically.
Refund requests may be reviewed where:
- the product has not been successfully delivered;
- the activation key or license provided is defective;
- the product cannot be downloaded or accessed due to an issue attributable to Lüna Project; or
- a refund is otherwise required under applicable consumer protection law.
Once a digital product has been successfully downloaded, activated, or substantially accessed, refund eligibility may be limited, except where required by applicable law or where the product is defective.
Physical products
Physical merchandise may be returned within 30 calendar days after delivery, provided that it is unused, undamaged, and returned in its original packaging.
Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Damaged, defective, or incorrect products
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible using the form below and include your order number and a description of the issue. When applicable, we will reply so you can send photographs or other information that allows us to review it.
How to request a refund
To request a refund or return, contact Lüna Project Support through the form below. Include your order number, the product involved, and the reason for your request.
Approved refunds will normally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Nothing in this policy limits any rights that consumers may have under applicable consumer protection laws.